These terms govern your use of the hosting, domain, email and website services supplied by Apaxon Limited trading as ApaxonHost ("we", "us", "our"). By placing an order you accept them.
1. Who we are
Apaxon Limited (trading as ApaxonHost) Piccadilly Business Centre, Aldow Enterprise Park, Manchester, M12 6AE Registered in England & Wales, company number 09784429 VAT registration number GB383 9183 59
General enquiries: info@apaxonhost.com Support: support@apaxonhost.com Billing: billing@apaxonhost.com Abuse reports: abuse@apaxonhost.com Data protection: privacy@apaxonhost.com
2. The agreement
Your contract with us is made up of:
- these Terms of Service;
- the Acceptable Use Policy;
- the Service Level Agreement;
- the Privacy Policy; and
- the product description and price shown at the point of order.
Where those documents conflict, the order confirmation takes precedence, then these terms, then the remaining policies.
3. Your account
You must give accurate registration details and keep them current. The contact email address on your account is the address we use for invoices, renewal notices, suspension warnings and security alerts — if it stops working, you may miss something that matters.
You are responsible for everything done through your account, including by anyone you give access to. Keep your password and any API credentials confidential, and turn on two-factor authentication where we offer it.
4. Ordering and provisioning
Placing an order is an offer to buy. The contract forms when we send your order confirmation or provision the service, whichever is first.
Most shared hosting accounts provision automatically within minutes of payment clearing. Domain registrations depend on the registry and are usually complete within the hour. Anything requiring manual setup — migrations, bespoke website work, non-standard configurations — is scheduled with you directly.
We may refuse or cancel an order where we reasonably suspect fraud, where the service would breach the Acceptable Use Policy, or where a required verification check has not been completed.
5. Fees, invoicing and VAT
Prices are shown in pounds sterling. Unless stated otherwise, prices for UK customers include VAT at the prevailing rate. Business customers outside the UK may be invoiced without UK VAT where the reverse charge applies and a valid VAT number is supplied.
Invoices are issued in advance of each billing period and are due on the date shown on the invoice, normally 14 days from issue. We accept the payment methods listed at checkout.
We may change our prices. For recurring services, we will give you at least 30 days' notice before an increase takes effect, and the new price applies from your next renewal — never mid-term.
6. Renewals and cancellation
Recurring services renew automatically at the end of each billing period so your site and email do not go dark. A renewal invoice is issued in advance of the renewal date.
To cancel, submit a cancellation request from the client area or open a ticket before the renewal date. You can choose immediate cancellation or cancellation at the end of the current period. We do not charge a cancellation fee.
Domain names are a special case: renewal is governed by the registry, and a domain that expires can incur a substantial redemption fee to recover. Keep auto-renew enabled unless you intend to let a domain lapse.
7. Refunds
Hosting. New shared hosting accounts carry a 30-day money-back guarantee. Ask within 30 days of your first invoice and we will refund that invoice in full. The guarantee applies once per customer and does not cover accounts terminated for breach of the Acceptable Use Policy.
Not refundable. Domain registrations, transfers and renewals (the registry charges us at the moment of registration and does not refund); SSL certificates once issued; and bespoke website design work already carried out.
Consumer cancellation rights. If you are a consumer in the UK, you normally have 14 days to cancel a distance contract. By asking us to provision your service immediately you agree that we may begin supply within that period, and you accept that once the service is fully supplied the right to cancel is lost. Where supply has begun but is not complete, you may cancel and pay for what you have used.
Mid-term cancellation. Cancelling part-way through a period does not generate a pro-rata refund unless the cancellation is the result of our failure to supply.
8. Late payment and suspension
If an invoice is unpaid we will send reminders. Where an invoice remains unpaid 7 days after the due date we may suspend the service; where it remains unpaid 30 days after the due date we may terminate it and delete the data.
Reinstating a suspended service after payment is normally immediate and free. Restoring a terminated service is usually impossible — take your own backups.
9. Your content and your backups
You keep ownership of everything you upload. You grant us only the licence needed to host, transmit, back up and display it in order to supply the service.
We take backups as described in the Service Level Agreement and will restore from them on a best-efforts basis. Our backups are a convenience, not your backup strategy. You are responsible for keeping your own independent copies of anything you cannot afford to lose.
10. Acceptable use
Your use of our services must comply with the Acceptable Use Policy. Serious or repeated breaches allow us to suspend or terminate without refund. Where the breach creates an immediate legal or security risk — phishing, malware distribution, an active attack from your account — we may suspend first and tell you immediately afterwards.
11. Resource use on shared hosting
Shared hosting places many customers on one server. Where a plan describes a resource as "unlimited" it means we do not apply a fixed numeric cap, not that a single account may consume a whole server. If your usage degrades service for others we will contact you to discuss optimisation or a move to a larger plan, and will only throttle or suspend where the impact is severe and you have not engaged with us.
12. Availability and support
Our uptime commitment, the credits available if we miss it, and our support response targets are set out in the Service Level Agreement.
13. Third-party services
Some services are supplied on top of third-party platforms — domain registries and registrars, Microsoft 365 for business email, certificate authorities for SSL. Your use of those is also subject to the relevant provider's terms, and we cannot commit to outcomes those providers control (for example a registry's decision on a disputed domain).
14. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, and because these are business services supplied at a modest price:
- we are not liable for loss of profit, loss of business, loss of
goodwill, or loss or corruption of data, in each case whether direct or indirect; and
- our total liability arising out of the contract in any 12-month period
is limited to the fees you paid us for the affected service in the 12 months before the claim.
If you are a consumer, this clause does not affect your statutory rights.
15. Indemnity
You will indemnify us against claims brought by third parties arising from content you host with us or from your breach of these terms, other than to the extent the claim results from something we did wrong.
16. Changes to these terms
We may change these terms. For material changes affecting a service you already hold we will give at least 30 days' notice by email, and the change takes effect at your next renewal. If you do not accept the change you may cancel before it takes effect.
17. Suspension and termination by us
We may suspend or terminate on notice where you materially breach these terms and do not fix the breach within 14 days of being asked, where you become insolvent, or where we are legally required to.
If we withdraw a service entirely we will give you at least 60 days' notice and refund any unused portion of what you have paid.
18. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK you may also bring proceedings in your local courts.
19. General
If a provision is found unenforceable, the rest continues to apply. Our failure to enforce a right is not a waiver of it. You may not transfer your contract without our written consent; we may transfer ours as part of a sale or reorganisation of the business, and will tell you if we do.