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Knowledgebase

Guides, answers, and fixes that work.

Everything we know about running your hosting, domains and email — written by the same team that answers your tickets.

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87 articles across 29 categories

This section walks you through the steps of performing the most essential web hosting tasks with the help of Plesk. By the end of the tutorial you will have created a functional website, added a database and a mail account, and you will also have learned how to manage DNS records and back up your website.

Getting Started

2 articles

Your first week with ApaxonHost — logging in, pointing your domain, and getting a site live.

Once your website is ready, you can start creating mail accounts. You can choose, for example, to create mail accounts for all users within your organization. Note that the number and size of mailboxes is limited by your hosting plan.

Domains & DNS

2 articles

Registering, transferring and pointing domains, plus every DNS record type explained.

Email

2 articles

Setting up Microsoft 365 mailboxes, connecting mail clients, and fixing delivery problems.

Installing WordPress, migrating an existing site, SSL, and performance.

Invoices, renewals, payment methods, cancellations and refunds.

Most read

Customer Account Administration

Managing Customer Account

With your subscription, you can perform a number of administrative operations on your customer account: Change an account password and personal information. Learn more in the section Changing Your Password and Contact…

Updated 26 Aug 20264,345 views
Customer Account Administration

Navigating Multiple Subscriptions

You can view and manage all your websites or only those that belong to a particular subscription. To view and manage sites of a particular subscription: Select the subscription name in the Subscription menu at the top…

Updated 26 Aug 20263,884 views
2. Access Your Mailbox

2. Access Your Mailbox

There are two ways to access a mailbox for sending and receiving email messages: Set up and use an email client program on your computer. Typically, in such programs you should specify the following settings: Username .…

Updated 26 Aug 20263,809 views
Viewing Statistics

Log Files

Log Browser assists you in troubleshooting issues with your websites by parsing the web server logs and displaying relevant warnings and error messages in the subscription interface. On Linux, the information from the…

Updated 26 Aug 20263,185 views
Customer Account Administration

System Users

For each hosting subscription, ApaxonHost creates a system user a user account in the ApaxonHost server operating system. Customers obtain their system users’ access credentials from their service providers and use…

Updated 26 Aug 20263,177 views
Customer Account Administration

Resuming a Suspended Subscription

If you see the “Warning: Subscription was suspended. All your sites are not available.” message after logging into your account and choosing a subscription, it means that the subscription in question has been suspended.…

Updated 26 Aug 20263,136 views

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