When invoices are issued
Recurring services are invoiced in advance. The invoice appears in your client area and by email, and is due 14 days from issue.
Everything on your account lands on one invoice where the dates line up. If you'd rather have separate invoices per service, tell us and we'll switch the setting.
Paying
Every invoice is payable from the client area under Invoices. Card payments post immediately; bank transfers usually clear within one working day, sometimes two over a weekend.
Quote the invoice number on a bank transfer. Without it the payment lands unallocated and your service can be suspended while a paid invoice sits open.
Renewals
Recurring services renew automatically. That's deliberate — the alternative is your website and email going dark because a renewal notice landed in a junk folder.
You'll get:
- a renewal invoice in advance of the date,
- reminders if it's still unpaid as the date approaches.
Late payment
| When | What happens |
|---|---|
| Due date | Invoice becomes overdue; first reminder |
| +7 days | Service may be suspended |
| +30 days | Service may be terminated and data deleted |
Suspension is reversible — pay the invoice and it's normally lifted within minutes. Termination is not. If money is the problem, tell us before day 30; we would far rather agree a payment date than delete someone's website.
Cancelling
From the client area, open the service and use Request cancellation. You choose:
- End of billing period — keep it until you've paid up to. Almost
always the right choice.
- Immediately — it stops now. No refund for the unused part.
There's no cancellation fee and no notice period.
Refunds
Hosting carries a 30-day money-back guarantee on your first invoice. Ask within 30 days and we refund it in full.
Domains are not refundable. The registry charges us at the moment of registration and doesn't give it back — that's a registry rule, not our policy.
SSL certificates are not refundable once issued.
Full detail is in the terms of service.
Changing your billing details
Client area → Profile. Company name, VAT number and address all appear on future invoices. Invoices already issued can't be edited — that's a legal requirement, not a limitation — but we can issue a credit note and reissue if something material is wrong.
Moving to a bigger plan
Open a ticket. We'll quote the pro-rata difference, move the account, and adjust the invoice. Upgrades between shared plans usually involve no downtime at all.